20 Soal Tentang Front Office Department dan Jawabannya Dalam Bahasa Inggris

Posted by Aditya Januardi

Senin, 28 September 2020

Front Office

Hai temen-temen, pada artikel kali ini saya bakal memberikan kalian 20 pertanyaan dalam materi Front Office beserta jawabannya. Pertanyaan disini akan meliputi beragam ruang lingkup Front Office, seperti Reception, Telephone Operator, Concierge, Porter dan Bellboy.

Jawaban yang saya berikan disini adalah hasil dari searching dan pengetahuan saya selama belajar mengenai Front Office. Kamu bisa gunakan soal-soal di bawah ini sebagai acuan pembelajaran seberapa paham kamu tentang Front Office. Yuk langsung saja!

1. What is the first step to take with an incoming call after providing an acceptable greeting to the caller?

Answer:

Offering help to the caller. For the example we can say "How may I assist you Sir/Madam?" With that question we can know the purpose of the call.

2. What are the two keys in making sure you correctly establish the purpose of a call before processing it?

Answer:

1. Asking several question
2. Listen carefully the information given by caller

3. What are the two key elements in taking telephone messages?

Answer:

1. Record the messages from caller
2. Deliver the messages to guest concerned

4. Give two reasons why details of a telephone message should be repeated back to the caller who leaves the message.

Answer:

1. To reconfirm again about the messages (make sure the messages is right)
2. To allow the caller add or change the information in the messages

5. List three keys for dealing with rude and angry people on the telephone.

Answer:

1. Keep calm and in control while calling and not respond back with anger
2. Keep be polite when give respond
3. Don't take the call personally

6. What is the critical need that must be addressed before making an outgoing telephone call?

Answer:

Prepare everything that we need when make an outgoing call like purpose of the call, the number and note.

7. Why handover is important?

Answer:

Because we work on shift and as a team. So handover is important to make sure all important things or need to be followed up can be known by the next shift colleagues.

8. What is the purpose of a reception diary?

Answer:

To record all activities and important thing that occur on reception.

9. Suggest 2 tasks that need to be done to prepare for group arrival.

Answer:

1. Make sure all room is ready and arranged
2. Print the rooming list and make key for each room based on rooming list

10. Who gets the arrivals list?

Answer:

1. Front Office Department (Reception, Concierge, Bellboy, Room Controller, Front Office Manager)
2. Housekeeping Department
3. Security Department
4. Food and Beverages Department

11. What should you confirm with the guest when they arrive to check in?

Answer:

1. Name of the guest
2. Lenght of stay
3. Room type
4. Number of person
5. Special request

12. Why does front office need to know about the room and hotel facilities?

Answer:

Because front office is front of the house and will interact directly to the guest. When guest need something to ask, the may go to front deks or other front office staff such as concierge or bellboy and ask about it. So we as a front office staff should be know the room and hotel facilities to give a proper information to guest when they asked it.

13. Why is it important to get the guest signature at registration?

Answer:

Because the signature is proof that guest is agreed with the data that provided on the registration.

14. List 4 duties of a porter.

Answer:

1. Handling luggage
2. Escorting guest to room
3. Handling buggy
4. Take and send messages from post office

15. What is a guest folio?

Answer:

Guest bill during stay at hotel. Guest folio contain all transactions of both cash and credit occured by the guest.

16. What is night audit?

Answer:

The process of summarize revenue for all outlets in the hotel for 24 hours at the day.

17. Name 3 services delivered by a bell boy/porter.

Answer:

1. Handling guest luggage
2. Escort guest to room
3. Cooperate with other departments

18. Describe the procedure for collecting a guest's luggage for checkout.

Answer:

1. Porter get information from reception or room controller, then prepare for pickup luggage like trolley and luggage tag
2. Porter go to room and collect the luggage
3. Reconfirm to guest about the number of luggage then write that on luggage tag
4. Give the guest luggage tag
5. Make sure to guest that nothing left behind
6. Escort guest to receptionist for check out process
7. Put the luggage to trolley and go to front desk with guest for check out process
8. If done bring and load the luggage to the car or taxi
9. Make sure to guest that all of the luggage is complete
10. Write the activity on the bellboy control sheet

19. List two ways a porter can assist a guest in departure.

Answer:

1. Pick up the luggage from room
2. Arrange the transportation for the guest

20. Name 3 pieces of information that should be on a luggage label.

Answer:

1. Room number
2. Number of luggage
3. Date
4. Name of guest

Itu tadi 20 soal tentang Front Office Department, bagaimana? Apakah kamu memiliki jawaban yang berbeda mengenai soal-soal di atas? Yuk berikan pendapatmu di kolom komentar. Jangan lupa tinggalkan like dan share ke sosial meda atau teman kamu ya!

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